ADR (Alternative Dispute Resolution)

In case of a dispute, the consumer can resort to an Alternative Dispute Resolution entity (ADR). ADR entities are authorized to carry out mediation, conciliation, and arbitration of consumer disputes in Portugal and are listed in the official ADR registry provided by Law No. 144/2015.

Click on www.ipai.pt/fotos/gca/i006245_1459446712.pdf

ODR (Online Dispute Resolution)

The consumer can resort to the European Online Dispute Resolution platform available at ec.europa.eu/consumers/odr